How can we help you?

Get answers to common questions, track your order, or reach our team directly — we're here for you.

Email Us →

Browse FAQs →

How can we help you?

Get answers to common questions, track your order, 

or reach our team directly — we're here for you.

Email Us →

Browse FAQs →

Track Order

Contact Us

Subscription

Order & Shipping

Product & Safety

Returns & Pricing 

Quality & Ingredients

Track Order

Contact Us

Subscription

Order & Shipping

Product & Safety

Quality & Ingredients

Returns & Pricing 

Track Order

Contact Us

Subscription

Order & Shipping

Product & Safety

Returns & Pricing 

Quality & Ingredients

TRACK YOUR ORDER

Waiting On Your Granata® Order?

Enter your order number or tracking code to see your delivery status. You'll find these in your order confirmation email.

Track Now →
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24/7 Support 

Reach Our Team

Have a question that isn't answered below? We typically respond within 24 hours.

Thanks for contacting us. We'll get back to you as soon as possible.

Send Us a Message

We'll get back to you via email, usually within 24 hours.

24/7 Support 

Reach Our Team

Have a question that isn't answered below? We typically respond within 24 hours.

Thanks for contacting us. We'll get back to you as soon as possible.

Send Us a Message

We'll get back to you via email, usually within 24 hours.
Title

24/7 Support 

Contact Our Customer Support via SMS

You can reach our Customer Support team by text message.

By texting Granata Customer Support at + 1 917 9620589, or by providing your phone number to our Customer Support team during a support interaction, you consent to receive text messages from Granata related to your inquiry, account, orders, or subscription.

  • Messages are for customer care and transactional purposes only (support replies, order and shipping updates, billing and subscription assistance, account confirmations).
  • Message frequency varies depending on your inquiry.
  • Message and data rates may apply.
  • Your phone number and consent will never be shared with third parties for marketing purposes.
  • See our Privacy Policy and Terms of Service for more information.
Title

FAQs

subscription & account

Questions? We Got You Covered

How do I cancel my subscription?

We make it easy! You can cancel anytime through the Granata Portal, or just drop us a line at info@granata.store and we’ll take care of it for you.

 

Please include your order number or the email address used at checkout so we can locate your account quickly.

Why am I receiving orders I didn't authorize?

This can happen if an active subscription or saved payment method is still on file. But no worries, you can manage or cancel through the Granata Portal, or reach out to info@granata.store and we’ll sort it out right away.

The website says I don't have a subscription, but I'm still being charged?

It may be linked to a different email or payment method. Try logging into the Granata Portal with the email you used at checkout.

 

 If it’s still not showing up, just reach out to info@granata.store and we’ll find it for you.

How do I update my subscription (frequency, products, or address)?

You can update your frequency, products, or shipping address anytime at the Granata Portal Or if you prefer, just email info@granata.store and we’ll happily make the changes for you.

How do I skip my next shipment?

Still working through your current supply? No problem! Skip your next shipment at the Granata Portal, or let us know at info@granata.store and we’ll push your renewal date.

365-Day Money Back Guarantee

Free Shipping

FAQs

subscription & account

How do I cancel my subscription?

We make it easy! You can cancel anytime through the Granata Portal, or just drop us a line at info@granata.store and we’ll take care of it for you.

 

Please include your order number or the email address used at checkout so we can locate your account quickly.

Why am I receiving orders I didn't authorize?

This can happen if an active subscription or saved payment method is still on file. But no worries, you can manage or cancel through the Granata Portal, or reach out to info@granata.store and we’ll sort it out right away.

The website says I don't have a subscription, but I'm still being charged?

It may be linked to a different email or payment method. Try logging into the Granata Portal with the email you used at checkout.

 

 If it’s still not showing up, just reach out to info@granata.store and we’ll find it for you.

How do I update my subscription (frequency, products, or address)?

You can update your frequency, products, or shipping address anytime at the Granata Portal Or if you prefer, just email info@granata.store and we’ll happily make the changes for you.

How do I skip my next shipment?

Still working through your current supply? No problem! Skip your next shipment at the Granata Portal, or let us know at info@granata.store and we’ll push your renewal date.
Title

FAQs

order & shipping

When will my order be shipped?

Orders are typically processed within 1–3 business days after payment confirmation.

How long does shipping take?

Shipping times depend on the method selected at checkout:
  •  Standard Shipping: 6–12 business days

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with your tracking number and a tracking link. You can also use the "Track Order" page in our main menu.

Can I cancel or change my order after placing it?

Once your order has shipped, it can no longer be canceled or modified. If your order hasn’t shipped yet, contact us as soon as possible at info@granata.store and we’ll do our best to help.

Do you ship internationally?

Yes, we offer international shipping. Please note that for orders outside the US, shipments are fulfilled through our logistics partner, which may result in shipments originating from a different location. Delivery times for international orders may vary.

Where is my order being shipped from?

Our US warehouse is currently being renovated, thats why all orders ship through an international logistics partner. If you’re a US customer seeing unexpected shipping info, contact info@granata.store.

How do I update my shipping address?

If your order hasn’t shipped yet, email info@granata.store with your updated address and we’ll fix it.

 

For subscriptions, you can update at the Granata Portal, or just let us know. Happy to help either way.

FAQs

product & safety

Is it safe to take with my medication?

We recommend consulting your doctor before using Granata alongside any prescription medication.

Is this safe for children?

Granata is formulated for adults. Consult a pediatrician before giving any supplement to a child under 18.

Is this safe for children?

Granata is formulated for adults. Consult a pediatrician before giving any supplement to a child under 18.

How long until I notice results?

Most customers notice improvements within 30–60 days. For best results, use consistently for at least 90-120 days to see impactful results.

When is the best time to take Granata?

Take 3-4 softgels everyday with water preferably after meals. Taking them with food supports better absorption and reduces stomach discomfort.

Who should avoid taking this product?

Those who are pregnant, nursing, under 18, or have existing medical conditions should consult a healthcare professional before use.

What is the recommended dosage?

Start with 3 softgels everyday for the first 3-4 weeks, then move up to 4 per day preferably after  meal. Each bag contains 60 softgels, a 30-day supply.

Can I take it on an empty stomach?

We recommend taking them with or after food for optimal absorption, especially if you have a sensitive stomach.

FAQs

order & shipping

Questions? We Got You Covered

When will my order be shipped?

Orders are typically processed within 1–3 business days after payment confirmation.

How long does shipping take?

Shipping times depend on the method selected at checkout:
  •  Standard Shipping: 6–12 business days

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with your tracking number and a tracking link. You can also use the "Track Order" page in our main menu.

Can I cancel or change my order after placing it?

Once your order has shipped, it can no longer be canceled or modified. If your order hasn’t shipped yet, contact us as soon as possible at info@granata.store and we’ll do our best to help.

Do you ship internationally?

Yes, we offer international shipping. Please note that for orders outside the US, shipments are fulfilled through our logistics partner, which may result in shipments originating from a different location. Delivery times for international orders may vary.

Where is my order being shipped from?

Our US warehouse is currently being renovated, thats why all orders ship through an international logistics partner. If you’re a US customer seeing unexpected shipping info, contact info@granata.store.

How do I update my shipping address?

If your order hasn’t shipped yet, email info@granata.store with your updated address and we’ll fix it.

 

For subscriptions, you can update at the Granata Portal, or just let us know. Happy to help either way.

365-Day Money Back Guarantee

Free Shipping

FAQs

product & safety

When is the best time to take Granata?

Take 3-4 softgels everyday with water preferably after meals. Taking them with food supports better absorption and reduces stomach discomfort.

Who should avoid taking this product?

Those who are pregnant, nursing, under 18, or have existing medical conditions should consult a healthcare professional before use.

What is the recommended dosage?

Start with 3 softgels everyday for the first 3-4 weeks, then move up to 4 per day preferably after  meal. Each bag contains 60 softgels, a 30-day supply.

Can I take it on an empty stomach?

We recommend taking them with or after food for optimal absorption, especially if you have a sensitive stomach.

Is it safe to take with my medication?

We recommend consulting your doctor before using Granata alongside any prescription medication.

Is this safe for children?

Granata is formulated for adults. Consult a pediatrician before giving any supplement to a child under 18.

Is this safe for children?

Granata is formulated for adults. Consult a pediatrician before giving any supplement to a child under 18.

How long until I notice results?

Most customers notice improvements within 30–60 days. For best results, use consistently for at least 90-120 days to see impactful results.

Questions? We Got You Covered

365-Day Money Back Guarantee

Free Shipping

FAQs

quality & ingredients

Questions? We Got You Covered

What ingredients are in Granata?

Cayenne Pepper (Capsicum annuum) — 300mg (from 30,000 fresh cayenne peppers)
Vitamin D3 — 1,000 IU, Vitamin K2 — 150mg, Vitamin E — 15mg β-TE, Proprietary Blend — 50mg: Curcumin (98%), Black Pepper Extract, Hawthorn Extract, Cinnamon Extract, Berberine Extract, Beet Root Extract, Ginseng Extract, Softgel shell: Gelatin, Glycerin, Safflower Oil, Water. No stimulants, no sugar, no gluten, no artificial additives.

Is Granata gluten-free? Allergen-free?

Yes, free from gluten, dairy, soy, sugar, and artificial additives.

Where does this product come from?

Granata Cayenne Pepper is made from therapeutic-grade Capsicum annuum, manufactured in Guangzhou with globally sourced botanical ingredients under strict quality standards.

Are your products FDA approved?

Dietary supplements are not required to be FDA approved. Our products are produced in GMP-certified, FDA registered facilities following strict manufacturing standards. These statements have not been evaluated by the FDA.

Is the product third-party tested for quality & safety?

Each batch undergoes quality control checks for purity and consistency. For specific concerns, reach out to info@granata.store.

365-Day Money Back Guarantee

Free Shipping

FAQs

quality & ingredients

What ingredients are in Granata?

Cayenne Pepper (Capsicum annuum) — 300mg (from 30,000 fresh cayenne peppers)
Vitamin D3 — 1,000 IU, Vitamin K2 — 150mg, Vitamin E — 15mg β-TE, Proprietary Blend — 50mg: Curcumin (98%), Black Pepper Extract, Hawthorn Extract, Cinnamon Extract, Berberine Extract, Beet Root Extract, Ginseng Extract, Softgel shell: Gelatin, Glycerin, Safflower Oil, Water. No stimulants, no sugar, no gluten, no artificial additives.

Is Granata gluten-free? Allergen-free?

Yes, free from gluten, dairy, soy, sugar, and artificial additives.

Where does this product come from?

Granata Cayenne Pepper is made from therapeutic-grade Capsicum annuum, manufactured in Guangzhou with globally sourced botanical ingredients under strict quality standards.

Are your products FDA approved?

Dietary supplements are not required to be FDA approved. Our products are produced in GMP-certified, FDA registered facilities following strict manufacturing standards. These statements have not been evaluated by the FDA.

Is the product third-party tested for quality & safety?

Each batch undergoes quality control checks for purity and consistency. For specific concerns, reach out to info@granata.store.
Title

FAQs

returns & pricing

What is your return policy?

365-Day Money-Back Guarantee. Contact info@granata.store within 365 days of purchase for a refund request*. Refunds are processed within 5–10 business days.

*Learn more here.

How do I request a refund?

Email info@granata.store with your order number. Most refund requests are resolved within 24 hours, and appear on your statement within 5–10 business days.

Why does the website price differ from what I saw on social media?

Social media ads may show promotional pricing that has since expired. The pricing on granata.store is always the most current. If you saw a specific offer, reach out and we’ll help.

What payment methods do you accept?

Visa, Mastercard, Amex and Discover. All transactions are secure and encrypted.

FAQs

returns & pricing

Questions? We Got You Covered

What is your return policy?

365-Day Money-Back Guarantee. Contact info@granata.store within 365 days of purchase for a refund request*. Refunds are processed within 5–10 business days.

*Learn more here.

How do I request a refund?

Email info@granata.store with your order number. Most refund requests are resolved within 24 hours, and appear on your statement within 5–10 business days.

Why does the website price differ from what I saw on social media?

Social media ads may show promotional pricing that has since expired. The pricing on granata.store is always the most current. If you saw a specific offer, reach out and we’ll help.

What payment methods do you accept?

Visa, Mastercard, Amex and Discover. All transactions are secure and encrypted.

365-Day Money Back Guarantee

Free Shipping